FAQs
FREQUENTLY ASKED QUESTIONS
At Bor, we use 100% high-quality genuine leather, primarily sheepskin, which is a softer, more flexible, and comfortable leather. We also use suede and cowhide in smaller proportions, always carefully selecting each piece to ensure durability, comfort, and a premium finish.
- Wipe with a soft, damp cloth to remove dust.
- Apply special leather moisturizing creams twice a year.
- Avoid prolonged exposure to sunlight and contact with water or chemical substances.
- Do not machine wash or use abrasive products such as alcohol or strong detergents.
We currently do not customize products, but that doesn't mean we couldn't do so in the future.
We ship throughout Chile within 3 to 5 business days. Santiago 2 to 3 days (or even sooner).
For international orders, please refer to our shipping section or contact us directly as we do offer international shipping.
Yes, you can make exchanges up to 30 days after purchase or returns up to 10 days after receiving the product, as long as it is in perfect condition and with its original packaging and tag. More details on our exchange and return policy page.
We accept credit and debit cards, bank transfers, and payment systems such as and MercadoPago. You can pay in interest-free installments with selected cards.
It is sustainable due to its durability over time, reducing the carbon footprint compared to other types of materials. Leather garments can be inherited from generation to generation, replacing unnecessary items of clothing.
We work with responsible practices. We work with suppliers who comply with ethical/labor standards in leather treatment and reduce the environmental impact where they are produced.
If you detect a defect, please contact us within the first 30 business days with photos of the product. We will evaluate the case and arrange an exchange or repair at no additional cost.
Consult our “Size Guide” available on each product page. If you have any questions, please contact us and we will help you choose the correct size.
With proper care, a leather garment can last for decades, maintaining its texture and style like new.