Returns and Exchanges Policy: Satisfaction guaranteed!

  1. Exchange Process:
  • Exchanges can be made either in person at our physical store or by coordinating via email at contacto@borboutique.com.
  • For in-person exchanges, visit our store located at Mall Parque Arauco, on the second floor of the boulevard sector, next to the cinema, during our business hours (10:00 am to 8:30 pm, except mandatory holidays) or our store located at Mall Alto Las Condes, 3rd floor, main corridor.
  1. Exchange Requirements:
  • Products must be in their original, unused condition, with original tags and packaging.
  • Proof of purchase or the original invoice is required.
  • The exchange request must be made within the first 30 days after purchase.
  1. Coordination by Email:
  • To arrange an exchange via email, contact our customer service team at contacto@borboutique.com. Provide your order information and the reason for the exchange.
  • Our team will provide detailed instructions on how to proceed.
  1. Returns:
  • The return period is up to 10 days after purchase.
  • The refund will be issued according to the original payment method, once we have received and inspected the returned product in perfect condition, with its tag and unused.
  1. Defective Products:
  • If you receive a defective product, contact us immediately to arrange a return and replacement at no additional cost within 30 days of purchase.
  1. Shipping Costs:
  • Shipping costs associated with an exchange or return will be the responsibility of the customer, unless the reason is an error on the part of Bor Boutique.
  1. Local Legislation:
  • Our exchange policies comply with current regulations in Chile, according to the latest update from the National Consumer Service.
  1. Contact Information:
  • Email: contacto@borboutique.com, Whatsapp: +569922332124